Here at Dune Buggy DXB, we understand the reality that unexpected situations may affect your trip plans. This Refund & Cancellation Policy will provide you with information regarding the requirements for cancellation, refund, and booking cancellation. By making a booking with our company, you agree to conform to the following policies.

Cancellation Policy

It is recommended that you notify us of any changes to your booking as soon as possible.

• A cancellation made 24 hours or more in advance of the tour date is approved for a refund or a new booking, depending on availability.
• A cancellation made less than 24 hours in advance of the tour date is not eligible for a refund.
• Not showing up at the arranged pickup point, or showing up late, will be considered a no-show, and no refund will be offered.

Refund Policy

All approved refunds will be credited via the same payment mode as used originally wherever possible.

Please keep the following in mind:

• The time taken for refunds to process may change based on your banking organization or payment processor.
• Third-party payment service provider transaction or processing fees are non-refundable.
• Only refunds that fulfill the requirements set out in this policy will be honored.

Changes to Bookings

In case of any changes required to your booking, kindly inform us.

We will try our best to help in case you want to make changes such as

• Changing the date of the tour
• Changing the time of the tour
• Number of people in the group
• Pickup point

Weather & Business Updates

Guest safety comes first.

However, sometimes tours can get interrupted, delayed, or even canceled because of:

• Bad weather
• Safety problems in the desert
• Government rules and regulations
• Functional and technical issues
• Strange events that are out of our control

In case of cancellation due to any of these reasons, you can either:

• Choose another date for the tour (depending on its availability), or
• Receive a refund (if possible).

No-Show Policy

A booking is a no-show if:

• The guest does not show up at the scheduled pick-up point.
• It is impossible to reach the guest at the given phone number.
• The guest fails to take the booked tour for personal reasons.

Refunds will not be available for no-show bookings.

Payment policy

In order to guarantee your booking:

• A full or half payment might be needed in advance for the trip according to the package chosen.
• All the other payments need to be made before the activity starts.
• In case of any non-payment until the set time limit, the booking could be canceled.

Special situations

We know that sometimes there are some unexpected events.

If you face:

• Medical emergencies
• Travel cancellations or extreme delay in traveling
• Serious family problems

Then we would really appreciate it if you contacted us immediately. We shall analyze your case independently and try our best to give you a suitable solution when possible.

Contact Us

Should you have any questions regarding the policy of refund and cancellation, do get in touch with us for extra guidance.

We would request you to reach out to us before you go on your scheduled tour.